Can anyone help me!
I changed over my landline and broadband from Plusnet to BT's digital voice service at end of October. The switch day was 11th November. Broadband setup was fine, however initially digital phone was not working at all, this was reported to BT and after 5 days I could make outgoing calls, however it will still not accept any incoming calls. I do not need the broadband as I use mobile internet, but I do need a working landline as I have an elderly mother who needs to stay in contact and mobile signal is dodgy indoors.
I have made endless calls to BT complaints, but getting nowhere on getting this issue sorted. I keep being promised dates that it will be working by, they come and go and still no one can phone me on the landline number. The new earliest date BT have told me it will be resolved by is 16th December, which I think is totally unacceptable at over 5 weeks without a working phone, but the problem is I don't believe them now as I have been given so many dates before which have come to nothing. Why the very long delays?
BT have no sense of urgency, no compassion or understanding why I need to be contactable on a landline phone. I requested to cancel the new phone/broadband package so I could go back to my old provider but they told me if I did this I would lose my landline phone number so I feel held to ransom now that I have lost my copper phone line. When I signed the BT contract it told me the old line would not be switched off until the digital line is working but that wasnt the case.
Who can I escalate this issue to? I have reported these issues to ofcom but they dont respond to individual complaints and the people supposedly from BT complaints I speak to have proved incompetent at getting this issue sorted. My experience is certainly a bad example for other customers dreading the forced switchover.
