BT8500 Base Query

[Yogibear1]

I have a replacement BT8500 base. I have 3 phones two of them have registered to base. The third one will not register. It appears to me that there are already five or six phones registered on the base reason the third handset will not register. How can I register the third handset. Would I have to factory set the base. Would this delete all handset registered to it and allow me to re-register all three handsets from scratch.

[Keith_Beddoe · Accepted solution]

@Yogibear1 

Welcome to this user forum for BT Retail phone and broadband customers.

Try the helpdesk. You could try a base reset to see if it helps.

Product helpdesk information

If your phone is within warranty:

By phone: 0800 145 6789

Monday to Friday 9.00am to 5.30pm, Saturday 9am to 2pm

By email: Click here for email support

If your product is out of warranty contact BT's recommended agent

By phone: 0800 980 8999