BT8500 stopped receiving texts

[UKAlfie]

My BT8500 has stopped receiving text messages although I can still send. I have been told it is because I do not have caller display. I have ALWAYS had caller display, particularly with this phone. Any suggestions on how to rectify this situation?

[imjolly]

are you a BT broadband and phone customer?  if so have you just moved to digital voice ?

[UKAlfie]

I am now with Plusnet and text messages were ok for a long time. BT say it is because I do not have caller display (which I do) and Plusnet say contact BT!!!!!!!

[imjolly · Accepted solution]

As a Plusnet customer you need to contact Plusnet as this is a BT RETAIL customer forum 

https://www.plus.net/contact-us/

[UKAlfie]

I understand that answer but as it is a BT phone I thought there might be a sage(s) on this forum that could help as Plusnet is part of the BT group of companies. Obviously I was wrong in my thinking.

[Keith_Beddoe]

@UKAlfie 

Support is via the product helpdesk, however is more likely to be an issue with the Plusnet exchange equipment. I also understand that the phone text feature is being discontinued, as its not compatible with the digital phone service.

Product helpdesk information

If your phone is within warranty:

By phone: 0800 145 6789

Monday to Friday 9.00am to 5.30pm, Saturday 9am to 2pm

By email: Click here for email support

If your product is out of warranty contact BT's recommended agent

By phone: 0800 980 8999

[UKAlfie]

Thanks for the info.