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Message 1 of 7

BT8500 stopped receiving texts

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My BT8500 has stopped receiving text messages although I can still send. I have been told it is because I do not have caller display. I have ALWAYS had caller display, particularly with this phone. Any suggestions on how to rectify this situation?

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Message 2 of 7

Re: BT8500 stopped receiving texts

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are you a BT broadband and phone customer?  if so have you just moved to digital voice ?



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Message 3 of 7

Re: BT8500 stopped receiving texts

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I am now with Plusnet and text messages were ok for a long time. BT say it is because I do not have caller display (which I do) and Plusnet say contact BT!!!!!!!
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Message 4 of 7

Re: BT8500 stopped receiving texts

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As a Plusnet customer you need to contact Plusnet as this is a BT RETAIL customer forum 

https://www.plus.net/contact-us/

 



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Message 5 of 7

Re: BT8500 stopped receiving texts

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I understand that answer but as it is a BT phone I thought there might be a sage(s) on this forum that could help as Plusnet is part of the BT group of companies. Obviously I was wrong in my thinking.
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Message 6 of 7

Re: BT8500 stopped receiving texts

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@UKAlfie 

Support is via the product helpdesk, however is more likely to be an issue with the Plusnet exchange equipment. I also understand that the phone text feature is being discontinued, as its not compatible with the digital phone service.

Product helpdesk information

If your phone is within warranty:

By phone: 0800 145 6789

Monday to Friday 9.00am to 5.30pm, Saturday 9am to 2pm

By email: Click here for email support

If your product is out of warranty contact BT's recommended agent

By phone: 0800 980 8999

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Message 7 of 7

Re: BT8500 stopped receiving texts

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Thanks for the info.
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