If you have two separate service on the same ‘line’ broadband from Sky and telephony from BT , then you have been paying way more than necessary for presumably many years …what’s more Sky removed the majority of it’s customers from this shared line arrangement (SMPF , shared metallic path facility) a decade or more ago , basically giving those customers an ultimatum, join Sky for both telephony and broadband or find a new broadband provider…presumably you were not given this ultimatum , perhaps at the time in your location Sky couldn’t offer telephony .
Now , with the retirement of PSTN telephony, you can’t have SMPF anymore even if you want it to continue , and as BT telephony is the primary service on SMPF , your telephony has to move from PSTN to something called PDPL (pre digital phone line ) you can’t have Sky broadband on PDPL , or for that matter broadband from anyone at all when on PDPL , it’s a phone only replacement for PSTN customers.
Presumably BT told Sky of your telephone service moving to PDPL , that triggered the cessation of your Sky broadband (as its the secondary service on SMPF ) and they have inaccurately advised you of the service transferring to another provider, that’s only partially true and not a full explanation, BT can’t arbitrarily start supplying your broadband service.
Not sure why you think you will get a BT router if you haven’t asked BT to provide broadband , BT don’t need to provide you with broadband for PDPL to work , asking BT for broadband is something you could have done anytime in the last decade, (or joined Sky for both services and dropped BT telephony )
If it’s PDPL you will be getting , you won’t have broadband and unless you join someone for both services , it’s at that point you will be removed from PDPL .
TBH , joining one company is something you should have done years ago and saved yourself a significant amount of ££ , as SMPF is in the order of twice as expensive as a single company providing both services, in the order of £60 combined (2x£30) a month , when £30 a month for both services from one company is a typical price …so the equivalent of £30 a month wasted for at least a decade, possibly much longer .
