My neighbour's landline cable has always crossed my property from the distribution pole as there is no other option. He now has full fibre which means a second cable crossing my property because it is not Openreach or Kelly Communications policy to remove the old landline. These cables are within 4 metres from the front of my bungalow and are not even equally tensioned so one is very slack. Has anyone else had the same problem and do I contact?? BT do not make it very easy to get hold of somebody to show photographs. My neighbour is in complete agreement with my opinion.
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you can try contacting openreach https://www.openreach.co.uk/orpg/home/submitFeedbackLoggedInUser.do