@GRETAVwrote:May end up having to buy a new phone handset and switch provider to get rid of the problem as this is the final straw.
I sincerely doubt you'll need to do either. If you go to Manage Call Protect you'll see these options:
Blacklist are numbers that either you (possibly inadvertently) or BT have identified as unwanted. If you want to let them through anyway then just untick that box. GP surgeries typically withhold their number so as said, you need to make sure that option is also ticked. If International Calls is also ticked then although Call Protect can't be switched off as such, it will be doing nothing.
But again as I said, Call Protect, & therefore BT, cannot be intercepting callers & asking them to identify themselves. That is a function of Call Guardian on BT handsets or whatever it may be called by other manufacturers. Again up to you but there really shouldn't be any need to turn that off. In the early days many callers would be thrown by the message as it was new, so they would just hang up. If your surgery is doing that then you need to challenge them.
