Hi All
Since I changed my package of phone, broadband and TV to EE last month I've been waiting to see what happened with Call Protect, particularly as the change included moving to Digital Voice.
When I login to my EE account online I still can't see anything under 'Manage my Phone' just a message that the service is not working. 'Phone' of course includes Call Protect. A call to EE last week confirmed they're having many problems and 'Some people can't see their accounts at all' was meant to make me appreciate how lucky I was to see TV and broadband! Call Protect seemed to be a low priority altogether.
However, when I use the EE app on my mobile (I've had an EE mobile plan for a couple of years) from the home screen if I click on 'Manage your Broadband' I also see an icon for Home Phone. Within that there is Manage Call Protect which brings up my received calls list and my blocked list. I am able to add and remove numbers from the blocked list and add additional numbers as well. BTW I did check that Call Protect did not appear online under Broadband as it does on the App. It doesn't.
I am still getting occasional calls on my landline but almost all of them have appeared on the phone display as 'Nuisance?' which I am able to check using sites like 'Who Called Me?' and then add to my blocklist either through the app or using 1572. Every call I have had since the move has appeared on the Received Calls list on the EE app.
It appears that Call Protect is now under EE and there are still issues seeing it and managing it online but it does seem to be working via the EE App. I'm not sure where that leaves customers whose phone accounts are still with BT...
