Call Protect - last call number not showing

[swatty]

Glad to hear BT have got their act together. I wish the same could be said for EE. Still no access to any of the 'Manage my digital phone' plan via My EE. Sigh.

Sue

[MichaelB007]

Hi Sue,

Just have a question - does BT force you to go to EE when you are moved to Digital Voice? 
I can see that Digital Voice is coming and with the EE saga seems that BT have, again, not beta tested the EE integration  with BT software.  

Thanks

[swatty]

Hi Michael, 

I was certainly given no choice about being moved to EE with Digital Voice. 

In my case the Home Phone was part of a package with TV and Broadband but I think it was the Digital Voice part that necessitated the move to EE; the other two elements just went with it.

At least it solved the Call Protect problem because that works through the EE app (though still not via the website).

[MichaelB007]

Hi Swatty,

Thanks for the update.

I only have broadband & phone line from BT.

I have DECT Panasonic digital phones already (several years).
So,from what  I’ve read, should be able to plug in  an adapter into the BT phone socket and continue without a new router.

Don’t want an  EE router, and if they try to force that on me will move to another internet provider.

Seems complete shambles. 

thanks,

Michael

[truCido]

You will need to either plug your phone into the back of the router (no matter if its BT or EE) or use a Digital Voice Adaptor, which will plug into an electrical socket and you plug your DECT phone into that. Either way, you will have to have a router of some sort.

[MichaelB007]

Hi

Was a badly written message from me..... 

Of course. I would still have a router, otherwise wouldn't be able to use broadband. 

From what I've read by BT, to use Digital Voice effectively, I would need a Smart HUB 2 router (I have a smart HUB 1)  so they would send me a new router free. Alternatively, I could go landline free (my choice) and are considering that. 

[swatty]

At last! Having only had access to Call Protect via the mobile app, I just logged into My EE on my laptop and was able to access it via 'Manage Home Phone' as I used to years ago now, via My BT online. I hope I haven't now jinxed it!

[Clarkatron]

That's great news Swatters ! As you say let's hope you haven't jinxed the whole call protect thing! Calls seemed to have all showed up recently and I've had no junk calls since start of November! 

[WoodbridgePete]

Same for me, all seems good for BT call protect.

Strange that a Mod hasn't said any changes have been made

[Clarkatron]

Thanks Pete. We must have been conversing about this a year now 🤣