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Message 131 of 135

Re: Call Protect - last call number not showing

The few calls I've had the past week appear to have shown up OK, but I doubt any system changes have been made - just got lucky. BT need to make a statement that they have done something and to say it is fixed, better still, how about BT admitting to the fact that they made a change for this to have happened.
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Message 132 of 135

Re: Call Protect - last call number not showing

Thanks Swatty. So I'm assuming that you have caller display and all the caller displays have shown up on call protect received calls? Do you use Do Not Disturb feature? So I do for certain hours of the day and then a call won't show on caller display or 1471 if you call it. Then if it fails to show on call protect you wouldn't even know. I tried this yesterday. DND was on I called from my mobile. Nothing showed up anywhere. Tried a 2nd time and the number showed on call protect calls received. But obviously not on caller display or 1471.

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Message 133 of 135

Re: Call Protect - last call number not showing

Hi Clarkatron, 

I do have caller display on my phone which shows all my incoming calls, including those that don't appear on Call Protect but I don't use Do Not Disturb so I can't comment on that. 

Having said only a couple of days ago that all my calls had been appearing, one I received yesterday did not so I feel really annoyed. I assume if BT had acted after our exchanges with the moderators it would have been fixed by now so it looks as if that isn't going to happen.

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Message 134 of 135

Re: Call Protect - last call number not showing

Where do we go from here? Anyone got any suggestions? 

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50 Views
Message 135 of 135

Re: Call Protect - last call number not showing

I just hope the mods keep reading the thread and see we aren't happy with the performance.  Is there any other forum, that has a bigger catchment that we could gather more evidence, etc.   At the moment, it seems like it's about 4 or 5 of us recognising the problem, so not a lot of pressure on BT to do much.