Call diversion on PAYG Digital Voice

[aggromagnet]

From the. BT website:

"The Call Diversion service is free for Digital Voice customers.

Calls diverted to a BT mobile, BT Landlines or BT Digital Voice services are all free"

So here's my situation. I have a newly installed Fibre 500 service with PAYG Digital Voice.

I would like to set up a call diversion from my BT home phone to my BT mobile.

The clip above seems to say that this would not incur any charges, but information elsewhere on the website and on this forum suggests that I may be charged for the diverted calls (PAYE).

Quite a lot of info on the website is well out of date so I'm asking if anyone can tell me what the current position is.

TIA

[jac_95]

Hi aggromagnet,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[Les-Gibson]

I was never charged for any diverted calls to my BT mobile while I had one

[aggromagnet]

Thanks @Les-Gibson 

Are we talking about recently, and were you on PAYG?

[Les-Gibson]

I changed networks almost a year ago now and haven't used call diversion since.

My DV line was indeed PAYG but I decided there was no benefit to a landline which was guaranteed  to fail if the power went off so I diverted all my landline calls to my BT mobile while I did the necessary to wind it down. Each call that was diverted was itemised on my bill but there was never any charge.