Caller Display no longer works on my landline phone, now that I have changed to digital voice

[chris661]

My home phone is now working with digital voice, connected to my new hub, but, Caller display does not work. 

I have a list of contacts on my phone , but none of them are displayed when anyone calls. They are all listed as No Number.

[jac_95]

Hi chris661,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[Keith_Beddoe · Accepted solution]

@chris661 

Its not enabled by default, you have to add the feature yourself via the Manage BT Digital Voice option within MyBT.

https://www.bt.com/help/landline/digital-voice--how-do-i-use-my-calling-features-

[chris661]

Was unable to add this feature myself, as no option in My BT - BUT I called BT and an assistant set it up for me. Now working.

[Leanne_T]

Thanks for coming back and letting us know how you got this sorted @chris661 

Have a lovely day 🙂

Leanne.

[mar53]

I have just renewed my contract and have lost my caller display.  When I log i to my bt  I can't find the option to manage digital voice

[Leanne_T]

Hi @mar53 

Thanks for coming to the community. 

If you can't find the settings in your My BT account, please get in touch with our Broadband tech guides, they will be happy to help you get this sorted.

Let me know how you get on. 

Leanne.

[mar53]

Hi,

Could not access the settings to activate caller display on bt app via mobile phone, just found them using the laptop, all sorted now, thanks.

[Leanne_T]

Thanks for letting me know @mar53 

Glad this is sorted for you. 

Leanne 🙂

[allan7]

Caller Display 1500 wall mounted unit no longer works as I'm told it is incompatible with digital voice?