Caller ID not working with Digital Voice Adapter.

[scurrell]

Was switched over to DV last week, and Caller ID is not working with phone plugged into DV Adapter - just shows "Incoming Call". Works fine when phone is plugged into Smart Hub.

Spent over an hour on Live Chat to try and get this resolved, but that's an hour of my life I'm never going to get back.

[jac_95]

Hi scurrell,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[imjolly]

have you tried connecting old style phone/broadband filter to the adapter and see if that helps your phone

[scurrell]

Hmm. Not sure I've got a filter laying around.