Caller ring

[phil4227]

No sound on digital phone including caller ring and touch tone although everything set up correct 

[truCido]

That's an issue with the phone you're using...you'll need to add more info about the phone and model number etc if you want someone to offer some advice 

[phil4227]

All I can see on the phone is HD VOICE, I have two handsets, the other one works fine.

[truCido]

Making a bit of a guess here but if you press and hold the * key that might turn the ringer back on?

[phil4227]

Thx tried it , it rang once and then nothing since

[Christopher_G]

Hi @phil4227 

Which model handset do you have? Have you tried switching it off at the socket, then switching it back on again? It may also be worth restarting your router to see if that helps.

Chris

[phil4227]

Will try tomorrow thx

[Leanne_T]

Morning @phil4227 

Please pop back and let us know how you get on 🙂 

Leanne.

[phil4227]

Ringer and touch tone still not working

[Leanne_T]

Hi @phil4227 

Thanks for trying. 

In this case, please get in touch with our Broadband tech guides, they can get the digital phone ringer looked into for you. 

Let me know how you get on 🙂

Leanne.