Calling packages

[homerhotspur]

I've just spent a long time trying to find a simple explanation of the costs of each calling plan without success. I am currently on an unlimited call plan at £12 per month  ( have digital voice). My contract has expired and I see they seem to have reintroduced 700 minutes and, maybe, 500 minutes plans but I cannot find the new list of charges anywhere and , if I go into my account, it sets me off on an order process. I have Fibre 2 broadband, also now contract free.

Any help please?

[licquorice]

What leads you to believe the 700 and 500 minute packages have been reintroduced, particularly as you seem to be unable to find any details.

Suspect it was probably from some AI generated tosh.

[imjolly]

only 2 call packages available now PAYG or unlimited

[homerhotspur]

I keep trying to copy the page from the website to send you but it will not work ??

It is on the main site under Landline deals - Home phone packages - and lists PAYG, 500 MINUTES, 700 minutes and unlimited minutes as the options but with no costs

[licquorice]

which website? URL?

[homerhotspur]

www.bt.com/landline/deals

[homerhotspur]

and then scroll down to the link for BT home phone

[imjolly]

@homerhotspur 

using link you posted I only see choice of PAYG or unlimited phone packages

[homerhotspur]

and then scroll down to the link for BT home phone and click to reveal packages I listed

[licquorice]

Hmm, that shows just PAYG and unlimited but there is a contradictory statement under one of the questions.

Further down it also mentions 500 and 700 minutes packages available.

I suspect it has not been updated properly, I will ask one of the mods to clarify.

I’m on an Unlimited Anytime calling plan. Why are you changing my plan?

We want you to benefit from the features of our usage-based call plans. That’s why we’ve introduced the Unlimited Minutes calling plan. This gives you unlimited minutes to call UK home phones and UK mobiles without having to regrade your broadband.

We’ve made this change so everyone gets the benefits of our new calling plans, such as included calls to UK mobiles. This means you’ll be able to make unlimited calls to mobiles without worrying about extra charges.

What other options do I have?

If the new Unlimited Minutes plan isn’t the best option for you, we have other choices to replace your calling plan. These include our Limited Minutes plan, which gives you 700 minutes to call UK mobile and home phone numbers.

Why do I have to opt out of the Unlimited Minutes plan, rather than opt in?

We’ll be closing the existing Unlimited Anytime calling plan, so you won’t be able to stay on that. We’ll be moving you to our Unlimited Minutes package instead. This includes unlimited calls to UK home phones and mobile numbers.

If you don’t want the Unlimited Minutes plan, you’ll need to choose another of our calling plans.