Can Voicemail 1571 be switched off with Digital Voice?

[WSH]

@Cath77  No you can't turn it off, which I'll admit seems strange, but you should be able to set the number of rings before answering on your own phone to less than the 1571 setting, so your phone picks up first.

[licquorice]

Yes, you can turn it off. You have to select 'Cancel calling Features' and complete the form.

[WSH]

Thanks for that then @licquorice .  I stand corrected.

Thought does occur, however, that leaving it on and setting it to more rings that your home phone may be useful if a power cut knocks out the DV.

[licquorice]

Good point.

[DavidBell]

This no longer works. You get a page which oddly is addressed to BT staff rather than customers saying that the case should be referred to Sales Support who will ring the customer. So, I tried ringing Sales Support. At the first shot, the waiting time was 30 minutes, so and rang off and tried later. The second time I got through in under 10 minutes and was told that it could not be turned off, but that the ringing time could be extended beyond 10 rings, which would have solved my problem. I was transferred to someone in Dublin to do this (I had to wait about 15 minutes!). He told me that the ringing time could not be extended but the voicemail could be turned off, which he did after gewtting his supervisor's permission. I find that he has turned off Call Protect as well, but maybe that can be turned back on. I am gathering my strength before trying that! I can't imagine why, if it is as easy as that to do, BT make it so difficult to find out how to do it.

[beestyboy]

This method worked just fine for me too using a Gigaset C575 phone.   Set answer time to long on 1571, and 18 seconds on the answerphone which now gets in first.

[andydenyer]

Yes, it's worked for me too, setting 1571 to 10 rings and my answerphone to 8 rings. I did try 9 rings at first but, when I tested it, both cut in at the same time (I have noticed that, when ringing my landline from my mobile, I can hear an extra ring or two before the landline actually starts ringing, so perhaps that explains it). Anyway, it's behaving how I want it to now, so that's good.

[Leanne_T]

Thanks for letting everyone know this worked for you @andydenyer 

Have a lovely weekend 🙂

Leanne.