Unless you made a point of advising the age of the customer ( and even if you did ) the over 70 age ‘issue’ only really applies to existing customers that are not renewing but are being migrated to DV ( so that’s customers converted to DV without any real say in the matter ) a recontract in effect , the customer is accepting the new terms and conditions which include DV irrespective of the customers age , don’t want to accept the new T&C’s , don’t recontract or move to another provider , any new or re-contracting customers by default accept DV as part of the new contract even if they are over 70 , I would be amazed if this re-contracting event didn’t come with compulsory migration to DV .
In my case , when I re-contracted ( more than a year ago ) I was sent a new router as the old one didn’t have the appropriate socket , it sat in the packaging for quite a while , I was in no hurry to swap over , the phone continued to work in the master socket as before , obviously some BT system monitors this as I received a few email reminders to connect the new router and connect the phone to it , I did ( probably a week or so after the new contract started ) if I ignored the reminders who knows how long the PSTN telephone would have continued, but as soon as I connected the new SH2 router the phone service transferred to DV so are you sure that DV wasn’t part of the recontract and you basically are delaying the DV implementation by not connecting in the phone correct way it , the phone still working in the master socket isn’t a great indicator of if DV is now the correct system for you , what’s more , if the back end system in effect has you as a DV customer that hasn’t actually connected correctly , any online interrogation of a facility like caller display will error as you are effectively half way between the old and new systems.
Finally, if the on line tools don’t work and you are convinced that you are not being moved to DV as part of the recontracting order , call BT and enquire why caller display isn’t working
