I placed an order for Full Fibre and Digital Voice at the beginning of the month after BT emailed saying Full Fibre is now available in my area. The order, placed by BT agents, kept being rejected by the engineers due to some kind of issue with my landline but the Manager I've been passed to can't tell me the issue other than to say "it's complicated."
Apparently, the only way I can get Digital Voice is to change my phone number completely as the cabinet supplying the Digital Voice is 3.3 miles away from my home but in a different Town & crosses in to a completely different County. I was told this will effect all the other properties in my location too when they upgrade their BT package (doing now as my contract expires in July).
Is it REALLY not possible for me to retain a phone number that is, at least, associated to the Town & County I live in?
I will change number if I really have to (multi generation family so I will struggle to get my 87 year old father-in-law to understand/remember his new phone number though but the option of 2 people being on the phone at the same time is a huge benefit for our home set-up) but I would, at a minimum, like to keep a number that is associated to my home Town.
