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Message 1 of 7

Cancel digital voice

Can you cancel digital voice please my mum is over 70 

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Message 2 of 7

Re: Cancel digital voice

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Message 3 of 7

Re: Cancel digital voice

You cannot cancel digital voice without ending your current broadband package. It you terminate digital voice your mother will not enable to make or receive calls on her home phone and will need to use mobile



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Message 4 of 7

Re: Cancel digital voice

@andymiddlemiss1 

What do you actually want to do?

Cancel voice capability completely or revert Digital Voice back to an analogue voice service?

If the latter, it can't be done.

No idea why being over 70 is relevant to anything.

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Message 5 of 7

Re: Cancel digital voice


@licquoricewrote:

No idea why being over 70 is relevant to anything.


Maybe because BT announced that over 70s wouldn't be proactively switched?

So possibly @andymiddlemiss1's mother has been notified of an intended switch & wants to stop it?

But with zero info in the OP it's anyone's guess...

 

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Message 6 of 7

Re: Cancel digital voice

@rbz5416 

The comment about not moving customers as part of the non voluntary migration is more specific than just age - the customer needs to be registered as vulnerable and having a care alarm as example - https://newsroom.bt.com/bt-group-refines-its-digital-switchover-programme-for-the-uks-full-fibre-fut...

I believe there is a special process to apply for an exemption for a customer (limited to special cases only) and exemptions need to be granted by Openreach.

 

There is though extra support available from BT such as:

Providing free battery back-up units to customers with additional needs, such as those with health pendants, or who are over 70 or without mobile coverage. Battery back-up units enable calls in the event of a power outage and later this year, we will launch an advanced battery back-up unit outlasting most power cuts, with a battery life that far exceeds the minimum Ofcom requirements.

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Message 7 of 7

Re: Cancel digital voice

What's the reason she wants to cancel? DV is a much better service than the old way of doing it, less prone to faults.