Close mothers BT telephone account

[Sprocket84]

Hi all, new to the community and hoping someone can help.  My mother has recently gone in to full time residential care and I need  to close her telephone account. I have LPA, however I'm struggling to find the right department to help me. Any advice?

cheers 

[imjolly]

you can try phoning cancellations   https://www.bt.com/help/account-and-billing/manage-account/thinking-of-leaving-bt

[Sprocket84]

Many thanks for your reply, I will try again with this contact, however last time I call they said they were unable to help as I wasn't the account holder.

[Michael_D]

Hi @Sprocket84.

Thanks for coming to the community.

Has the LPA already been registered on your mother's account? If it has, you should be able to just call and discuss the account. If not, give the team a call and let them know that you have this and they will let you know how to get it updated.

Michael

[Sprocket84]

I have just spoken to a guy named Gary, who is in Cornwall like myself, and he has now sorted out my mum's account for me with ease. Gary is a very friendly, helpful and knowledgeable BT employee and a perfect example of customer service when done correctly. 

Many thanks to the community for your advice and support.

All the best,

Richard

[Michael_D]

I'm glad to hear it has been sorted @Sprocket84, thanks for keeping us updated.

Take care and have a great day.

Michael