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Message 11 of 24

Re: Connection problem digital voice

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A microfilter has an RJ11 outlet, which is normally used for connecting a broadband router, but should also allow you to plug in a phone, as its simply wired through.

What happened to the adapter that was supplied with the phone?

Are you sure that BT Digital Voice has been activated, otherwise nothing would work?

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Message 12 of 24

Re: Connection problem digital voice

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We really need the whole story.

  • Are you already on DV & had another phone working?
  • Are you in the process of moving to DV for the first time?
  • What is the "other adapter" you refer to?
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Message 13 of 24

Re: Connection problem digital voice

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Hi in the process of moving to DV for the first time?

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Message 14 of 24

Re: Connection problem digital voice

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Hi I have had confirmation from bt it is on

Thanks

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Message 15 of 24

Re: Connection problem digital voice

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Hi Yes that is correct

thanks

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Message 16 of 24

Re: Connection problem digital voice

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can you go to hub manager 192.168.1.254 into browser bar and you should see your phone number and active if DV available



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Message 17 of 24

Re: Connection problem digital voice

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The adaptor is RJ11 to normal bt socket

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Message 18 of 24

Re: Connection problem digital voice

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Which is what you need.

Are you sure you are looking at the correct socket on the back of the Smart Hub 2, as it may be hidden under a label? Its the green one marked phone port, and is a standard phone socket.

Keith_Beddoe_0-1634296339054.jpeg

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Message 19 of 24

Re: Connection problem digital voice

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@Tackerwrote:

The adaptor is RJ11 to normal bt socket


I have no idea what/who your previous replies is in response to. That's not your fault but the awful software this forum runs on. Are you saying that you had another phone working connected to the Hub?

If not & an adapter doesn't work then 99.9% it's a DV issue, regardless of BT may have told you. Follow @imjolly's advice.

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Message 20 of 24

Re: Connection problem digital voice

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I did find when I was switched that it didn’t work until I rebooted the hub…despite it telling me it was working before.

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