cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1,268 Views
Message 11 of 24

Re: Connection problem digital voice

Go to solution

A microfilter has an RJ11 outlet, which is normally used for connecting a broadband router, but should also allow you to plug in a phone, as its simply wired through.

What happened to the adapter that was supplied with the phone?

Are you sure that BT Digital Voice has been activated, otherwise nothing would work?

0 Ratings
Reply
1,266 Views
Message 12 of 24

Re: Connection problem digital voice

Go to solution

We really need the whole story.

  • Are you already on DV & had another phone working?
  • Are you in the process of moving to DV for the first time?
  • What is the "other adapter" you refer to?
0 Ratings
Reply
1,259 Views
Message 13 of 24

Re: Connection problem digital voice

Go to solution

Hi in the process of moving to DV for the first time?

0 Ratings
Reply
1,256 Views
Message 14 of 24

Re: Connection problem digital voice

Go to solution

Hi I have had confirmation from bt it is on

Thanks

0 Ratings
Reply
1,254 Views
Message 15 of 24

Re: Connection problem digital voice

Go to solution

Hi Yes that is correct

thanks

0 Ratings
Reply
1,241 Views
Message 16 of 24

Re: Connection problem digital voice

Go to solution

can you go to hub manager 192.168.1.254 into browser bar and you should see your phone number and active if DV available



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
1,241 Views
Message 17 of 24

Re: Connection problem digital voice

Go to solution

The adaptor is RJ11 to normal bt socket

0 Ratings
Reply
1,227 Views
Message 18 of 24

Re: Connection problem digital voice

Go to solution

Which is what you need.

Are you sure you are looking at the correct socket on the back of the Smart Hub 2, as it may be hidden under a label? Its the green one marked phone port, and is a standard phone socket.

Keith_Beddoe_0-1634296339054.jpeg

1,219 Views
Message 19 of 24

Re: Connection problem digital voice

Go to solution

@Tackerwrote:

The adaptor is RJ11 to normal bt socket


I have no idea what/who your previous replies is in response to. That's not your fault but the awful software this forum runs on. Are you saying that you had another phone working connected to the Hub?

If not & an adapter doesn't work then 99.9% it's a DV issue, regardless of BT may have told you. Follow @imjolly's advice.

0 Ratings
Reply
1,211 Views
Message 20 of 24

Re: Connection problem digital voice

Go to solution

I did find when I was switched that it didn’t work until I rebooted the hub…despite it telling me it was working before.

0 Ratings
Reply