My elderly aunts moved into a new property in July 2021. There was already a Openreach Master Socket in the lounge but at the time of ordering we were pushed down the full fibre route ( I suspect as a result of the plan to move away from copper in the next few years). Anyway the installation went without a hitch but for some reason as well as the phone connected to the full fibre BT router in the hall the original master socket in the lounge (fed from its own drop wire from the BT pole) was reactivated and could make and receive calls. I can only assume it is because my aunt's were registered as vulnerable and disabled and so the original copper line was kept as a backup ( we were not provided with a UPS unit for the new full fibre modem at the time of installation but I have subsequently purchased one separately to provide some battery backup cover for the fibre modem.
All was well until very recently when I have discovered that the master socket in the lounge no longer rings when a call comes through (it still gets a dial tone). I have tried numerous phones but the issue is definitely with the line.
Bearing in mind we went with a full fibre solution do I still have the option to report the original faulty copper line (which can't receive incoming calls anymore) or is the only solution to find a way to link the phone in the lounge with the full fibre modem in the hall?
Any comments / suggestions very welcome.
