BT has Switched AV "off"before sending DV equipment. Order still shows PENDING

[gg30340]

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@HHGTTG wrote:

Surely the point of that DV Adapter is to enable one to have your house phone not plugged into the SH2 where it may be inconvenient to do so?

You can pair the Adapter with the SH2 and then power it up elsewhere and plug your house phone into that, whether it be a DECT answerphone with extra handsets or a simple corded phone.

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I am well aware of what the DV Adaptor is for but it is not required in every installation and as I do not know the OP's set up it might be the case that he does not require one however if you know differently then I will happily leave you to advise him 

[HHGTTG]

Ouch! I wasn't undermining your obvious supervisor knowledge but thought someone else may benefit.
Sorry.

[gg30340]

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@HHGTTG wrote:
Ouch! I wasn't undermining your obvious supervisor knowledge but thought someone else may benefit.
Sorry.

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Quite apart from the fact that I do not pretend to have any "supervisor knowledge" regarding DV I wasn't suggesting that you were undermining me, my post was merely pointing out that without knowing the full picture regarding the OP's set up, it is all just conjecture whether or not an adaptor is required.

However your post asking and answering the point of an adaptor was obviously directed towards me and as such I took it that you must know more about the OP's set up than I do hence my reply to your post. 

[HHGTTG]

Typo alert! Meant superior NOT supervisor, of course.

[pddco]

At the end of the day it seems the OP’s switch over to DV happened and the service works fine.

The issue is that it’s likely the DECT base station for the OP’s cordless setup is some distance from the hub so they need the DV adapter so they can use base station in the same room where it is now.

Appreciate it’s frustrating that the adapter didn’t come in time for the switchover.

But as a temporary measure, rather than buying extension cables , couldn’t the base unit simply be plugged into the hub until the adapter arrived?  

Perhaps there’s issues with DECT coverage in the home.. who knows? But hopefully soon an adapter will/has arrived and all is now well. 

[GARRY_AND_SUSIE]

> Are you sure that you actually require an adaptor?

YES

> Unless I have missed it nobody at present knows about your actual phone set up.

See below -

Broadband via master socket, cable enters property underground into the garage NTEK 5 faceplate with extensions wired from rear & nothing plugged into front.

2 years ago when I first started planning for the DV switchover (see thread here https://community.bt.com/t5/Home-phone-including-Digital/Digital-Voice-HELP-Req-d-best-use-of-curren... )
*** I had been told the SH2 telephone socket only supported a REN of 1 or 2 max. ***

So we did a a re-shuffle, had the DECT base station fitted high in the loft space & fed by a telephone extension & mains socket on the landing below & bought a couple of extra compatible DECT handsets/charging stations. 
The extra height meant we could now use a cordless phone in the shed & garden (doing away with the need for the shed's hardwired extension & the external bell = 2 REN saved & meaning we didn't need the REN booster).
PLUS having it moved up there also meant that the DECT coverage was now good on the upper floors (carpeted & not foil backed laminate underlay) so we no longer needed the wired extensions & wired phones up there (another 2 REN saved ).

This is where the DV adaptor comes in. It will be close enough to hopefully receive the DECT signal from the router & then to have the DECT base unit's cable which comes down through the ceiling from the loft, clipped around the door frame & skirting board & finally plugged into it.

The other 2 wired extensions I know we'll need to do some rewiring for, or possibly fit BT plugs to their cable ends & plug them into a splitter & then the SH2 port.  Maybe the DECT built into the router is good enough that we might even buy another couple of handsets & connect them to it via it's own DECT interface.  -  Though I am aware that I may lose some functionality by not running them through their original base units e.g. phonebook & call transfer etc. might not work ).

At the moment all is running well with the 2 x extension cables, phone is clear, internet speeds are up slightly,
And.....  via MY BT I can see the DV adaptor order has changed to "SENT TO WAREHOUSE" & "DELAYED" & my DV transfer order has gone completed - so things seem to be moving.

[GARRY_AND_SUSIE]

@HHGTTG

> Surely the point of that DV Adapter is to enable one to have your house phone not plugged into the SH2 where it may be inconvenient to do so?

That's exactly what we're going for.

[GARRY_AND_SUSIE]

@pddco 

>At the end of the day it seems the OP’s switch over to DV happened and the service works fine.

It does indeed, crystal clear phone line & improved download speeds by about 4Mbps


> The issue is that it’s likely the DECT base station for the OP’s cordless setup is some distance from the hub so they need the DV adapter so they can use base station in the same room where it is now.

Yep that's it exactly, & we had to put it there to get the coverage into the garden

> Appreciate it’s frustrating that the adapter didn’t come in time for the switchover.

Hopefully the lady yesterday has "un-stuck" things in BT's system & that is progressing

> But as a temporary measure, rather than buying extension cables , couldn’t the base unit simply be plugged into the hub until the adapter arrived?  

Unfortunately not, as it's in the loft with cables running from the ceiling, through trunking, & clipped to door frame & skirting board so that made it impractical.

> Perhaps there’s issues with DECT coverage in the home.. who knows? But hopefully soon an adapter will/has arrived and all is now well. 

Yep, we have a combination of foil backed plasterboard, foil layered underlay below laminate flooring, & thick walls. Covering three floors & the garden took a bit of messing about as you can see.

[HHGTTG]

Strangely and inexplicably the EE/BT shop indicates that the DV Adapter has been discontinued!! How does one explain that?

Sometime ago, when DV changeover was mooted, I bought one from eBay for just under £20 and I see that they are still available from eBay but re-furbished and new from Amazon but you need to search for BT 'Digital Voice Adapter' and not just DV adapter as I did initially.

[pddco]

@GARRY_AND_SUSIE 

What’s in the loft? The hub or the DECT base station?  

If the DV Adapter doesn’t work reliably, there’s another option that’s covered in @licquorice  ‘s  Digital Voice FAQ and goes something like this… 

Although more complicated you could transfer  the existing extension wiring from the master socket to a new telephone extension socket fitted next to it.

All you’d need to do then would be to get a double ended telephone cord.

Plug one end in the green socket on the hub and the  other in the new extension socket.

That way anything that relied on the extension wiring for the landline (like your DECT base station) will continue as before.