DV software update this morning / no calls via DV but analogue OK

[FTT]

No DV this morning on my Advanced handsets. No idea how long that was broken because even though they do handily light up to say there's no connection that goes off after a few minutes so not much use if you're sleeping or out of the room.

Maybe a good idea to update the handset so the screen never goes off to alert the user? Seems like common sense.

Unplugged router from mains and got a 'software update' message so done that.

All working now.

That's 4th or 5th time I've had no landline in less than 2 years but this time my analogue telephone (plugged into the SH2) worked perfectly fine incoming & outgoing). It may have been like that the last lost connections I'll check the next time.

There's a next time? 🤔

 

[imjolly]

did you notice if your SH2 got a firmware update in last day or so as that may well have caused the problem

[FTT]

I'm not aware of any update on the SH2.

As I said the 'update software' popped up on the handset screen when I unplugged the power to the SH2. You can't get past the 'update software' screen either.

All functioning well now.

As always -for others to note-  I quickly diverted my landline via this link https://my.bt.com/s/apps/appsvoicemanagement/#/calldivert?acckey=26330503&product=digitalvoice&redir... That at least allows for incoming calls to be diverted elsewhere.

[imjolly]

if you go to hub manager then advanced settings then technical log information then you should see heading 'firmware updated' just below current firmware version