<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
Now fixed for me and the person whose number I had (phoned to check and warning her that she might be billed for my calls). Of course it might not have been a simple swap. Will check my next bill for mistakes.