I had a text saying an appointment had been made for an engineer to call to do the switchover so arranged to be in until they - come mid-day I got a text saying we notice you haven't installed your new hub yet! Installed it OK, phone plugged into the green socket didn't work so plugged it back into the wall, all wifi gear worked fine eventually. This lasted about a week then the landline plugged in the wall stopped working, gave them a couple of days then phoned the number in the box. Checks were done and the digital line was faulty so person on the phone said he would raise a work request etc but it might be 5-6 working days. Nothing happened, phoned again, first guy had done everything except press the Enter key for the request. Done again, priority 3 days response promised this time, and I got a code texted. I was about to phone again today, day 3, got a text apologising it would be another 3 days. 14 days without a landline now so you are not alone. Phone the number on the card in the box supplied and get everything tested before you wait any longer.
