No Caller ID showing on my elderly dad’s phone since switchover to Digital Voice.

[skylark22]

Hi,

Not sure if I’m posting in the correct place, but really hope someone can help me.

My dad is 84 and was switched over to Digital Voice last week. Since then, any calls coming through on his BT Advanced Z phone handset now show only as ‘incoming call’. All his contacts don’t show, despite them doing so before the switchover.

Being elderly, he is very anxious as he cannot be sure who is actually trying to call him. He has had scam calls before and is very apprehensive about all of this.

How can I get his contacts to show up when a call is coming through? He simply will not answer his phone until he sees who is trying to call him! Help!

Any advice would be appreciated, thanks.

[jac_95]

Hi skylark22,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[imjolly · Accepted solution]

been a few posts like yours and if you phone CS 03301234150 they can check as it may have been turned off in switch to DV and CS can turnback on

[skylark22]

Thanks so much for your quick reply and also for giving us the CS phone number.
Will try calling them to see what’s going on.

[skylark22]

Hi,
Thanks so much for your quick reply .
I will look through the links that you’ve posted.

[skylark22]

Hi again imjolly,

Not long off the phone to CS who confirmed that my dad’s caller id had been removed. Not sure why, they said it just happens sometimes….But this has now been reinstated and my dad should have it up and running again after midnight tonight. I will check again in the morning.

Thanks again for pointing me in the right direction, much appreciated!

[Leanne_T]

Morning @skylark22 

Thanks for coming back to us and letting us know. 

Please keep us updated with how your dad gets on today and if you need any further help please reach out on the community 🙂

Thanks. 

Leanne. 

[skylark22]

Hi Leanne,

I did a check on my dad’s phone this morning (phoned it using my mobile). My details were showing on the caller display, so the problem has been fixed. He feels a lot better now that he can see who is phoning him as there are so many scam calls these days.

Thanks for everyone’s help on the forum. Glad I posted on here 👍🏻 

[Peter_W]

Hey @skylark22, I'm really glad to hear that's all sorted for your father now!
Thanks for coming back to let us know too 😊

Peter