Digital Voice Call Charges

[Edinburgh-wg]

Oh, can one cancel DV with BT? I thought cancelling it also cancels the broadband. We have a number that I'd like to migrate to a different provider, to separate from DV, but I didn't think it was possible without losing access to the internet.

[rbz5416]

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@Edinburgh-wg

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Cancelling phone service does indeed cancel broadband but you should be able to take a new broadband only contract.

Porting a number is another matter entirely though, that seems to have been deliberately made as difficult as possible.

[imjolly]

@Edinburgh-wg 

you are right currently you cannot cancel DV without cancelling your existing broadband and phone contract.  you would need to port your phone number to a VOIP provider first which would terminate your existing contract.  hopefully you could negotiate a new contract and avoid termination charges.

The sooner BT realise this is something customers want and set up a system which allows terminating DV without ending existing contract the better

[Edinburgh-wg]

I thought so.

Then you should stop encouraging the customer to just cancel the DV without telling them about the consequences of doing that.

[DJG_Shef]

The automated response to this question is a bit of a joke as it directs to a FAQ page that doesn't mention cost at all,. In fact the only easily accessible information on cost is where it states that it is free to switch to DV. I don't see why BT are so cagey about the call charges.

The obvious selling point about DV is, of course, that you keep a landline number (not sure that the 'phone book' exists any more for someone to look you up for free).

[DJG_Shef]

Call charges are clearly stated as the same for calling landline, mobile, etc. Unfortunately, it is very difficult to find what that rate per minute actually is. I think it is 21.6p but who really knows?

[imjolly]

@DJG_Shef 

The call charges are exactly the same whether you have digital voice or old PSTN phone.  So no need to explain cost of calls