Digital Voice Conversion Problem

[Victor_Delta]

No, although I have dial tone on the phone connected to the green socket on my hub, I can neither make or receive calls on it. 
If I ring my landline number from my mobile, all that rings is the phone that is still connected to my landline. 

[jac_95]

@Victor_Delta 

It could be that the number is not yet fully ported over. The hub/router where is shows service ready should also show what number it's been allocated. Assuming that number is the one you are expecting?

If it's still not working tomorrow then best give customer service a call as there maybe a number porting issue 

[Victor_Delta]

The number shown on the hub is my correct number. 
Don’t forget the email I received last night said it could take up to 48 hours. So I’ll wait and see what happens and report back on any developments. 

[80internettbhewlett]

You are lucky.

They disconnected my line on 14th of April. Without telling me. An aged person in poor health on the Special Register. I missed a vital telephone call from my doctor as a result.

I have now been without a telephone for FIFTY DAYS. And rely on a VHF radio link to a friend. Should I need paramedic assistance. ' Consumer resolution '.  Pathetic shower.  Tell me they are unable to resolve the problem. And advise me to go to another provider.

I have only been with BT/ Openreach / EE since November 1971

Good luck with your problem

[Victor_Delta]

Sorry to hear of your problem - sounds dreadful.

In the past, I've always found an email to the CEO or Chairman's office can help to get things sorted. This is a very useful website and lists Allison Kirkby's email address. I'm sure she'd be interested to hear about your recent experience of her company.

[Christopher_G]

Hi @80internettbhewlett 

I'm really sorry to hear that you're having this problem with your landline service. I've sent you a private message to try and get you some help with your service.

Please take a look at your community inbox and get back to me please.

Thank you.

Chris

[Victor_Delta · Accepted solution]

Returning to the original digital conversion problem...

I phoned BT today and spoke to a helpful 'guide' in Dundee. He scratched his head and did various tests etc eventually concluding that the 'suppliers' (Openreach & BT Wholesale) had signed off the line conversion as completed - when clearly this was not correct.

Anyway he did what he called a 'kick start' and, although he initially thought it had not worked, after a minute or two I received a text and email saying the DV service was ready to use. Sure enough, there was no longer any dial tone on the landline and the phone connected to the router was finally able to make and receive calls.

Success at last, but not without manual intervention.

[Christopher_G]

Thanks for coming back to let us know, @Victor_Delta 

I'm glad to hear that it all seems to be working now. 

Chris