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Message 1 of 9

Digital Voice Not Worked Since Installed

Full Fibre and Digital Voice were installed on Oct 25th. 

Since then I have had no landline.

Spent a whole morning talking to BT who assured me that once the order had been correctly closed, we would have working digital voice within an hour. Nothing.

Went all through the fault tracking online and was told it was a fault outside the house. Would be fixed by Nov 1st. It wasn't. Suddenly I got a message saying I had stated it was working. I didn't ever say that or close the issue.

Went through all the tracing faults online again and now it says I have to wait until Nov 7. For what? For the fault to get closed again????? 

HELP

Not happy at all as I have missed an important hospital call. 

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Message 2 of 9

Re: Digital Voice Not Worked Since Installed

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Message 3 of 9

Re: Digital Voice Not Worked Since Installed

if you go to hub manager 192.168.1.254 into address bar can you see your phone number?  if so is it active or not configured?



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Message 4 of 9

Re: Digital Voice Not Worked Since Installed

If your FTTP  broadband is working , then the ‘line’ is fine , it’s either mis configured or not configured by BT  ( not set up ) or perhaps when signing up you never indicated you wanted telephony, or the instruction to provide telephony wasn’t acted upon by BT even though you requested  it ( DV is optional ) 

Check  your router settings to make sure DV is showing as active , and obviously confirm you have your phone connected to the telephone port in the router ….if DV is not showing as active in the router settings then it’s nothing to do with Openreach , your DV service needs to be set up by BT .

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Message 5 of 9

Re: Digital Voice Not Worked Since Installed

It has always shown Not Configured since the installation.

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Message 6 of 9

Re: Digital Voice Not Worked Since Installed

We had to swap to digital voice with BT so I was never asked if I wanted DV or not. We assumed it would just swap over. The voicemail works as I just called my landline from my mobile.

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Message 7 of 9

Re: Digital Voice Not Worked Since Installed

Silly question, have you rebooted the hub? It sometimes takes a reboot to kick DV into life.

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Message 8 of 9

Re: Digital Voice Not Worked Since Installed

Yes. Rebooted and also factory reset.
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Message 9 of 9

Re: Digital Voice Not Worked Since Installed

Then all you can do is call customer services and be insistent that DV has not been properly activated.

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