Digital Voice Not Worked Since Installed

[ExNorth60]

Full Fibre and Digital Voice were installed on Oct 25th. 

Since then I have had no landline.

Spent a whole morning talking to BT who assured me that once the order had been correctly closed, we would have working digital voice within an hour. Nothing.

Went all through the fault tracking online and was told it was a fault outside the house. Would be fixed by Nov 1st. It wasn't. Suddenly I got a message saying I had stated it was working. I didn't ever say that or close the issue.

Went through all the tracing faults online again and now it says I have to wait until Nov 7. For what? For the fault to get closed again????? 

HELP

Not happy at all as I have missed an important hospital call. 

[jac_95]

Hi ExNorth60,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[imjolly]

if you go to hub manager 192.168.1.254 into address bar can you see your phone number?  if so is it active or not configured?

[iniltous]

If your FTTP  broadband is working , then the ‘line’ is fine , it’s either mis configured or not configured by BT  ( not set up ) or perhaps when signing up you never indicated you wanted telephony, or the instruction to provide telephony wasn’t acted upon by BT even though you requested  it ( DV is optional ) 

Check  your router settings to make sure DV is showing as active , and obviously confirm you have your phone connected to the telephone port in the router ….if DV is not showing as active in the router settings then it’s nothing to do with Openreach , your DV service needs to be set up by BT .

[ExNorth60]

It has always shown Not Configured since the installation.

[ExNorth60]

We had to swap to digital voice with BT so I was never asked if I wanted DV or not. We assumed it would just swap over. The voicemail works as I just called my landline from my mobile.

[licquorice]

Silly question, have you rebooted the hub? It sometimes takes a reboot to kick DV into life.

[ExNorth60]

Yes. Rebooted and also factory reset.

[licquorice]

Then all you can do is call customer services and be insistent that DV has not been properly activated.