Here's the first email from BT.
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| Hello, Openreach is upgrading your service to Full Fibre Broadband at no extra cost. You'll also move to a Digital Voice home phone service. This is part of a wider digital broadband switchover happening across the UK. You'll find all the details about your appointment below. What is Digital Voice?Digital Voice is our new home phone service that uses your broadband to make and receive calls. It's a big upgrade to keep everyone connected now and in the future. You'll keep your current phone number, and your contract and broadband plan won't change. The main difference is you'll need to dial the area code for all calls.Find out more about moving to Digital Voice.
If you have a linked burglar alarm Please check with your provider that this will still work with Digital Voice. If there's a power cut If this happens, you won't be able to make calls, including calls to 999. This is because Digital Voice works by using your broadband, which needs power. The same would happen today if you had a cordless phone plugged into a power socket. We recommend keeping a fully charged mobile phone handy for emergencies. If you don't have one, are in an area with no mobile signal, or have any additional needs, please call us on 0330 1234 150. What is Full Fibre?Full Fibre, also known as FTTP (fibre to the premises), is built on the UK's most reliable broadband technology. It goes up to 25x faster than our standard fibre. There's no copper cable, it's fibre all the way to your home.Your appointmentOpenreach will send you either an email or a text message with more information on your appointment, and you'll have the option to accept, change, or decline it.Is your hub in an inconvenient location?With Digital Voice your phone connects to your hub instead of the old wall socket.If your hub's not near your phone, you can order a free adapter that turns any power socket into an extender. You can order an adapter online, or text ADAPTER to 61998, and we'll send you one. | |||||||||
Thanks, BT Customer Support | |||||||||
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The legal stuff | |||||||||
| About your terms and conditions Prices include VAT at 20%. View our tariff guide When you buy a product or service from us, we enter into a legal contract together. This includes our terms and conditions, tariff guide and information about your right to cancel. For a copy, call us on 0330 1234 150. We're under a duty to supply goods in conformity with this contract. This doesn't affect your statutory rights. Please let us know if you don't want us to tell you about our products and services or if you want to complain. You can also write to BT plc, PO Box 334, Sheffield, S98 1BT. When dealing with complaints, we follow our complaint handling policy. | |||||||||
| Please don't reply to this email as we won't see it. You can read our privacy policy and terms and conditions online. Learn more about our security tools, and how to protect yourself from scammers. If you want your bills in a different format, like large print or Braille, you can adjust your accessibility options online. Or call us on 0330 1234 150. Calls to 0330 1234 150 are free from BT and EE home phone and mobile numbers. They're charged at your operator's standard rate from any other numbers. | |||||||||
© British Telecommunications plc 2025. We're registered in England at 1 Braham Street, London, United Kingdom, E1 8EE (company number 1800000). |
