Digital Voice phone not connecting to new hub

[purple_kathryn]

Hi!

I had to get a new home hub as the previous one died (Smart Hub 2) and my digital voice phone is coming up as "no link to the hub".

I have tried turning the phone off and then on.  Removing the batteries and putting them back in again

I have checked the home hub manager which says service ready & i've tried reset base settings

I have tried start registration which made the WPS button on the home hub flash blue but didnt do anything for the phone.

and i have also tried deregistering the phone in the hub manager but it didnt seem to do anything

Any advice appreciated!

[imjolly · Accepted solution]

If you use the phone and go to settings then scroll down to reset and select  out of the box so reverts to like new then try pairing with the new hub

[licquorice]

You need to de-register the phone from the old hub on the phone itself first and then register it to the new hub.

[purple_kathryn]

thank you i knew it would be something straightforward! 🙈

[purple_kathryn]

got it! much appreciated!! 🙂