Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
licquorice
Distinguished Sage
Distinguished Sage

on ‎11-03-2025 21h16

170 Views
Message 11 of 13

Re: Digital Voice switch over not working?

You can't force an update to the hub. As it hasn't updated since 2020 you can only assume the hub is faulty. Call customer services and report the problem and request a replacement hub.

Reply
Chris_S987654321
Aspiring Contributor

on ‎12-03-2025 8h39

126 Views
Message 12 of 13

Re: Digital Voice switch over not working?

So, last night before I went to bed I factory reset the hub again (this time using the Hub Manager software, rather than pushing the physical reset button). And this morning, I have a dial tone on my phone and the number is all registered!

The firmware is another issue, but I will tackle that one another time...

Thanks everyone for the pointers and the help.

Chris

0 Ratings
Reply
WSH
Recognised Expert

on ‎12-03-2025 10h31

97 Views
Message 13 of 13

Re: Digital Voice switch over not working?

That is way out of date.  Latest version is v44. 

Even a spare SH2 I bought 18 months ago had v37 on it initially and updated right away.  It is possible that that version is so out of date it's not able to update to the latest version in one go.  As Licquorice says, phone CS and request a replacement.  If nothing else, being that far out of date could be a security liability.

Reply