Digital change over.

[FL]

We are a car sales business and i agreed with BT to switch over to digital land line now. All the equipment arrived, new phone, hub, etc. A engineer arrived last Wednesday the 3rd and set it all up and told me that the phone will connect with the hub automatically and you will be good to go in the morning. He left the Old phone plugged into the socket for me to use until the morning. 10 minutes after he leaves their is no LANDLINE at all. The next morning, still no phone working, just a flashing green light on the HUB. Have phoned various numbers with BT and all connect me to India and they do not understand what i am talking about and vice versa. According to one person it would appear that instead of switching the phone line over (| we have only had it 25+ years ) they disconnected it instead. It is now Saturday the 6th and have no idea who to phone and speak to. \How do you get a phone reinstated that should never have been cut off in the first place. HELP>>>>> 

[imjolly · Accepted solution]

as a business user you need to post on business forum https://business.forums.bt.com/  this is a residential forum

[Keith_Beddoe]

@FL 

BT Business should have provided you with a VOIP phone (Cloud Voice), as the BT Business hub does not support normal phone connections. Your analogue phone line would have now been ceased, as its no longer possible to provide them.

You need to contact them to sort it out.

I can see you are BT Business, as you have a btconnect email address, which are only issued by BT Business.

Start here https://business.forums.bt.com/t5/user/userloginpage?dest_url=https%3A%2F%2Fbusiness.forums.bt.com%2...

[Keith_Beddoe]

@FL 

You should have been provided with one of these systems.

https://business.bt.com/digital-workplace/inbound-voice/voip/

Probably Cloud Voice.

So its probably a Yealink phone, judging by what has been posted on the BT Business forum.

https://business.bt.com/content/dam/bt/business/v2/PDF/broadband-internet/Your_new_phone_-_Getting_s...

[Keith_Beddoe]

Posting is now on the BT Business forum, in case anyone is interested.

https://business.forums.bt.com/t5/Phone-line/Change-over-to-Digital/m-p/92020

@FL 

Not sure if you will get a reply on that forum today, it depends if one of the moderators are on duty. Follow the setup guides, if all else fails, you have no option but to call BT Business again. Unfortunately, this seems to be a common problem, judging by some of the posts on that forum.

It may be worth sending a private message to Adam https://business.forums.bt.com/t5/user/viewprofilepage/user-id/480049

[FL]

Thanks Keith, Sadly contacting them is easier said than done. Have spoke to soooo many call centres i have given up. Dont think BT has a single operator in this country.

[Keith_Beddoe]

@FL 

Its a bit odd, as BT supposed to have moved all their call centres to the UK, they have for residential, but perhaps not for business, which I think is rather a poor show.

As I said, I would also be inclined to sent Adam https://business.forums.bt.com/t5/user/viewprofilepage/user-id/480049

a Private message as well, just in case he is on duty today, as he seems to be able to contact the right people.

Its probably just a system config issue, if you have already tried the setup instuctions.