cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
274 Views
Message 1 of 3

Digital phone error

A few months ago we upgraded my dad’s BT broadband to incl digital phone. While the phone receives incoming calls when you try to dial out is plays a tune and keep looping with a ‘synchronising to the hub’ message. No matter what we do we can’t resolve it. Any ideas as getting no joy trying to resolve.  Thanks 

0 Ratings
Reply
2 REPLIES 2
265 Views
Message 2 of 3

Re: Digital phone error

@LeanneHo 

Welcome to this user forum for BT Residential phone and broadband customers.

It could be that the batteries are no good, as it seems a common issue with this phone.

You can prove this by temporarily swapping the batteries to ordinary alkaline ones, but do not put it on the charger base.

If the phone works with alkaline batteries, then it proves the rechargeable ones are no good, and need replacing.

0 Ratings
Reply
264 Views
Message 3 of 3

Re: Digital phone error

Try replacing the batteries as the cheap rechargeable batteries cause lots of similar problems 



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply