We had full fibre installed on 28th April and broadband has been working fine since then but for some reason our digital voice was not activated on the same day. We were still able to use our landline via the existing copper until Friday 6th May when it suddenly ceased working. Despite many many calls to BT we are still without a landline. That's 6 days without service. I am advised by BT that the digital voice will be activated today but to date I've not had any notification that this has happened. Is there anyone writhing the BT organisation I can contact who can give me categoric, positive, definitive confirmation when my service will be restored in whatever form. I'm genuinely amazed at the incompetence and lack of urgency.
