Digital voice cutting out

[rennie1271]

Hi  - having major issues with Digital Voice since installation in March.  Symptom resembles a microphone fault on the handset - the calls don't drop but the caller on the other end can't hear you 90% of the time (true of both inbound and outbound calls). 

Digital handset is located within 2m of the router without any obstacles - so not a range/proximity issue.

Have swapped out all hardware at least twice to rule out hub, port, cabling and handset issues.  Broadband has been tested twice on-site by Openreach and is stable - other internet voice calls absolutely fine (Teams, WhatApp etc).  

BT really struggling to diagnose fault - have sent engineer on site and reset the Digital Voice service remotely but the issue remains.

Any ideas?

[jac_95]

Hi rennie1271,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.