Digital voice order, can we cancel ?

[chrisjp]

BT (and probably EE) is probably the only business that doesn't allow any further orders to be made when an existing order is still outstanding.
I cannot understand why they do this.
Imagine a retail business refusing an order for something new because an existing order was waiting for supply of the item.
They of course wouldn't do this, so why does BT do it?

[Stanlee59]

Just checked the email account and they are delivering the equipment to the property in advance of the installation, even though I told them it was unoccupied.

does this mean we are liable if the equipment goes missing ?

does the installation trigger a new contract starting, even though I stated we were looking into leaving ?

[iniltous]

There is no other business that is set up the way Ofcom has set up the way Openreach has to interact with BT /EE and any other provider that consumes Openreach products…imagine if it were possible for a customer to order Sky (for example) and also order from Vodafone for the same address , what order takes precedence ? , there are valid reasons why only one order can exist at a time on the common ordering portal.

[WSH]

Re: equipment delivery.

I’m going back ten years now, but the last time I was in that situation they dropped it off at the local post office.

[gg30340]

If the item is left on the door step and gets stolen that is not your problem. It is still the property of the sender until it is properly delivered so it BT's problem not yours.

The item has in the eyes of the law not been delivered until it is either given to the occupier of the address or is put through the letterbox or if you have given them permission to leave the item at what you have designated a "safe place" and it was left there.

[chrisjp]

"there are valid reasons why only one order can exist at a time on the common ordering portal. "

Do BT, Sky, Vodafone etc really all use a common ordering portal? I didn't know that.