Digital voice phone not ringing on all phones

[Microvent]

I have 2 Digital voice phones plus a phone connected by the digital voice adapter.

However when a call comes in not all phones ring, it’s either the digital voice ones or the other connected by the voice adapter but not all.

anybody else had this happen please or can offer an explanation.

[jac_95]

Hi Microvent,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[GeoffSmith]

Same here. The DV phone rings, but the one plugged into the hub doesn't.  Can't say I'm bothered, but it would be interesting to know why.

[imjolly]

Is the phone connected to hub an older phone?  If so you could try using and old filter as that often solves the problem

[VeteranISPUser]

Hi @Microvent   As a process of elimination,  does this happen with both line settings (single and multi call)? Menu -> Phone Settings -> Line settings-> Call settings-> Call mode.