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Message 11 of 16

Re: Do I need 'Pay as you Go' to retain my landline?

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I assume the people on the chat are 

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Message 12 of 16

Re: Do I need 'Pay as you Go' to retain my landline?

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Message 13 of 16

Re: Do I need 'Pay as you Go' to retain my landline?

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Maybe calls  are located in the UK but it seems the chat still handled in India, The person on the chat had Indian name . In any case he or she didn't;t resolve my query 

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Message 14 of 16

Re: Do I need 'Pay as you Go' to retain my landline?

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Have you considered that it could have been somebody that migrated to the UK?

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Message 15 of 16

Re: Do I need 'Pay as you Go' to retain my landline?

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@ksp55 

In answer to your question. If you want a landline phone you will have to have a calling package with it. BT now only do two calling packages. It is either Pay as You Go or Unlimited Minutes.

Calling Features | Landlines | BT

Voicemail Essentials with Call Protect and Caller Display are only free if you have a Digital Voice calling package such as you do with the Pay As You Go package.  You can not have them as a "stand lone option" by virtue of the fact that you need a landline phone to make use of them.

As you are aware the Pay as You Go has a charge for the "landline". It is either £3 or £5 depending on when you took out your landline phone. You stated you are paying £3 and it shows on your bill that you are on Pay as You Go.

Where it states "Stay on Current" that means your present package which going by what you are being billed is BT Broadband with landline on a Pay as you Go Package.

For clarity in this instance landline means the ability to make and receive landline phone calls as against the "free" landline that is incorporated in your broadband package which in that instance means the line that delivers broadband to your property.

If you do mot wish to pay the £3 for the ability to use your landline phone with the Pay as You Go calling package you will need to order a BT Broadband only package which will remove the ability for you to make and receive calls and by extension you will not have Voicemail Essentials with Call Protect and Caller Display.

 

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Message 16 of 16

Re: Do I need 'Pay as you Go' to retain my landline?

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Many thanks for your help. I changed over to Digital Voice earlier this year. It definitely sounds as though if I click on the 'Keeping the Current' option, it's highly likely that I'll lose my landline and I wish to keep this for making and receiving calls.

I think my best bet is to opt for Pay as You Go at an extra £3 a month.

Many thanks again.

 

 

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