@iniltous
Its a matter of fact that once the executive level complaints people get involved the BT Mods on here ( they are the only BT employees ) defer to them , which makes sense ,so once you decide to go down that particular route , apart from ( hopefully ) closing the thread with the resolution, this forum becomes something of a dead end .
Pity BT Exec Team were not straight-forward and honest with me about that then!
I have been forced on here because of BT incompetence.
I am glad that you admit that my beign 70 days without service is not "good service", but some of your other comment read like read to me like Pr for BT! I do not have to hand the figures that you claim to have regarding percentages of Customer left without service when switching to FTTP. Perhaps it is a minor matter to you, "an exception" as a sharholder, but to me as a Service User - who has no service - it is a BIG DEAL!
As I’m genuinely trying to be helpful, if it is the case that you would be happy enough with any phone number provided via DV ( although ideally you would prefer your original number ) , if it’s not essential, then has that been made clear to BT ? , providing a DV service without a specific number should be easy enough.
I want my original number - I was assured / promised that I coudl keep my original number - that I have had for 25 years. In fact I was told that was "NO PROBLEM". HOWEVER, As I have already stated however, BT gave me ANOTHER number - but NEITHER of them have EVER worked. So that issue is kind of moot.
As far as the BT representative claiming that the number you had would be provided, perhaps they were mistaken, there isn’t enough information to make a judgement, did you move within the same exchange area ( even though FTTP isn’t defined by exchange areas ) , did you use the home mover service , was the cease if your FTTC/ADSL linked to the FTTP provide , perhaps it was possible but the 30 day limit between PSTN to DV migration ( when it is possible ) has been exceeded, as far as those questions ,there isn’t have enough information on which to offer an opinion.
Yes, perhpas BT MISOLD me something they coudl not provide - many complaints about BT mis-selling on Ombudsman site. Re your other comments in that paragraph - some of them a customer woudl not know - way to technical - or invove BT's Procedures which they like to keep secret in my experience.
Lastly, given your post is entitled ‘ Does Digital Voice work with FTTP ‘ when there must be hundreds of thousands, if not millions of BT customers on FTTP using DV , what else could it be but a flippant question , a reasonable definition of flippant is , ‘not serious , in an attempt to be funny or to appear clever’ .
Perhpas there was an element of sarcasm born of frustration in my original question - but it is a genuine question. I am not an expert - but as I said - been forced to get to know more than I wanted to - about all this in order to try to find a solution - because the "experts" can't! During my research I have read that some other countries who convert to fibre also RETAIN copper wire because FTTP / DV + vital health and anti theft alarms etc DO NOT WORK - and that copper wire - or SOGEA? and FTTC or Copper Wire are still needed. I do not have ll the lins to present to you - nor the time or inclination to spend more time on this - but I am sure if you care to you will find the online articles I read questioning the efficiency of DV and the wisdom of BT for embarkign on it without retaining copper.
I dread coming on forums like this because of the smart alex who seem to thrive on making those askng for help feel small. Some BT staff I have encountered also seem like that.
You do to - calling me - or at least my question - "flippant" - that reveals an underlying assumption that some people seem to have, which is that people like me should on here should know as much as the "experts", telecommunications enthusiasts and/or Professionals on here - know what the acronyms mean, understand the technical stuff and love it all as much as they do. ie act "superior", a reasonable defintion of which is "having or showing an overly high opinion of oneself; conceited".
Keep your "genuine help" to yourself, please iniltous. It does not help me!
(Thanks to the lay people and experts on here who have actually suggested possible solutions - the ONT Serial Number Admin error / address mix up is still a possiblity I think - but BT wil not go further with that).
