We could get bogged down in a lot of detail but on review, I think it's largely irrelevant to your issue. If you have working broadband but the SH2 still says that DV is not provisioned, then that is all that needs to be addressed. Only the Mods can help with that here. The one thing you could try is a factory reset of the SH2 using the pin hole. There have been previous posts that suggest this might be necessary to pick up DV.
But if you had escalated to executive level before the Mods offered to help, then you will have to wait until that process is exhausted. My understanding from previous posts is that they cannot get involved in a case that is already at the highest level of escalation. Although they might be able to get a status update for you & maybe give a stuck cog a nudge.
