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Ex-Directory query

Hi - my relative has an Ex-Directory landline number. I have entered this number into the Safe number list on my BT8500 landline system which also has the Call Blocker system on it. However, although I can call them with no issues, I find that they are unable to call me. Is there any way of sorting this or will I always have to call them~?

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Re: Ex-Directory query

Ex directory isn't relevant to this, that just means the number wouldn't be listed in the phone book.

Are they possibly withholding their number?

What happens when they dial you?