Call Protect

[Centurino]

I’m trying to set up Call Protect for my elderly parents, who have previously been scammed. When setting up an account PIN (which I believe is required to access the Call Protect options), I get an error message saying “We seem to have a technical issue”, so I can't proceed.

I also receive the same error when trying to amend basic account details on the Enter your details page. Live chat was unable to help.

Any help would be appreciated.

[licquorice]

Call protect won't stop scammers. The numbers are spoofed and they have a virtually infinite amount of numbers to use. As fast as you block one number, they will use another.

THe only way to stop scammers is by using a whitelisting type phone so callers not in the allowed list have to announce themselves which scammers never do. 

[Centurino]

Call Protect allows me to block international numbers for free. Please help with the error messages I'm reporting.

[licquorice]

You are not reporting an error message, you are posting on a customer to customer forum. You will need to speak to 
0330 1234 150 to resolve, nobody here can assist.

As previously stated, call protect won't help.

[Centurino]

Being an online technical query I wish to email not phone, how do I do that?

[licquorice]

As you discovered on the other thread you posted on, you can't.

[Centurino]

Today I've tried to help my elderly parents, who have historically lost £317,000 to investment fraud, by setting up Call Protect. In doing so, I've encountered three errors on the website when trying to 1. amend basic account contact data, 2. create a PIN for Call Protect and 3. submit a persistent German number via the scam reporting tool. All gave error messages. I've also failed when trying to find an email address to send screenshots to tech support, and I've contacted chat support "guides" who couldn't grasp what I was trying to report, so I had to end the conversation. 

If you can, please forward this thread to BT complaints for me, as I'm guessing that would also fail.

All the best.

Edit: I was bang on, the complaints button links back to the BT homepage. Please leave this forum post live as I'll be going to the Ombudsman. I'll screencap it anyway.  

[Kodikid]

Mate you're doing mum dad a disservice if you plant in their minds they are now protected by call protect

It's not fit for purpose 

Treat mum & dad to a handset with built in call blockers 

[Centurino]

As above I'm blocking International calls, as they all come from overseas. Thanks for your concern though.

[licquorice]

But you are missing the point that you can't block an infinite amount of numbers.

Please listen and understand that call protect will not help. The only way to stop the calls is whitelisting.