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Message 1 of 11

FW500 hybrid phone

BT are sending me one of these phones.  I am reading the instructions here, but am I being thick or does it not take voicemail/answerphone messages?

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Message 2 of 11

Re: FW500 hybrid phone

The Hybrid phone is a stand alone phone and does not have an answerphone but uses the BT's voicemail unless you have another phone with an answerphone.

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Message 3 of 11

Re: FW500 hybrid phone

@sambda 

the FW500 hybrid phone is for use in emergency should you have a power cut leaving you without internet connection and is not intended for use as an every day phone.



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Message 4 of 11

Re: FW500 hybrid phone

OK. Thanks.  I've got an engineer coming Monday to install full-fibre.  I am told this is compulsory even if you're not having a tariff which actually needs it (I am going to BT Essentials (for Universal Credit)).    So if this new phone is just for emergencies, can I get my old phone (with a BT plug), which is upstairs, working with this new setup.  Somebody said the engineer that comes will supply a BT-plug-to-wireless adapter?

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Message 5 of 11

Re: FW500 hybrid phone

your existing phone will connect to the BT SH2 router.  there is a green socket on the back of the router and you just unplug phone from wall socket and connect to green socket on back of hub   Openreach engineer may do that for you but it is simple to do



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Message 6 of 11

Re: FW500 hybrid phone

No, I want my existing phone upstairs in what is sort of my office.  The router has to be downstairs, SIU.

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Message 7 of 11

Re: FW500 hybrid phone

Then you simply need a DV adapter which is a portable phone socket that just plugs into any mains socket.

FW 500 provides connectivity in the event of a power cut.

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Message 8 of 11

Re: FW500 hybrid phone

The FW500 works just like any phone whilst connected to the internet, so you can make and received calls etc as usual. If there is a power cut or BB outage it automatically connects to the mobile system and then the restrictions apply.

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Message 9 of 11

Re: FW500 hybrid phone

HI 

samboda Re Emergency CW 500 

Not sure if your information is correct concerning  Motorola  CW 500 emergency  phone was informed 2 different version s by BT tech that its only emergency then was   informed you can use as normal phone for every day use  & when Router Goes down it connects  to sim card   

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Message 10 of 11

Re: FW500 hybrid phone

HI Aljaha
i think that is correct but was informed by BT Tech 2 different versions one you can use as normal phone as well then informed its only a emergency phone !!!!!!!!!!!!!!!!
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