Faulty landline for vulnerable mum

[Phollb]

My mum appears to gave a faulty landline. She telephoned on Friday 25th August and was told someone would phone her on Mobday afternoon about it. That means my mum has been left with a faulty line over the weekend. She is 80, lives alone and has many health issues including mobility. She is very scared to be sitting there with no working landline. Is there a number I can phone on a Saturday? Thank you. 

[Keith_Beddoe]

@Phollb 

Welcome to this user forum for BT Retail phone and broadband customers.

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

Try calling 0330 1234 150

Unless she has been registered as a priority customer, she may have to wait until Monday.

See https://www.bt.com/content/dam/bt/help/including-you/BT_Free_Priority_Fault_Repair_Scheme.pdf

Have you considered a simple mobile phone? Doro do a number of basic phones which can call a specified number by simply pressing a button on the back.