Friends and family international

[somniac]

I have digital voice as part of my Broadband deal. I want to add Friends and family international but can find no way of doing this. My phone is listed as pay as you go. What do I have to do?

[Michael_D · Accepted solution]

Hi @somniac 

Thanks for coming to the community.

You can see how to add the Friends and Family International add-on on the What is Friends & Family International page.

There is a link on the page to place an order for it, which will ask you to login to your My BT account.

If you have any trouble, you can also reach out to our Account and Billing guides for further help. 

Michael

[somniac]

OK Michael. Thank you. I will give it a go.

[Michael_D]

My pleasure @somniac. 

Please keep me posted with how you get on.

Michael

[somniac]

Michael am I correct interpreting the charges as 8p a minute on Friends and Family Int. instead of 88p a minute on standard rate?

[Michael_D]

It can vary depending on which country you are calling, but 8.86p per minute is the basic rate with the Friends and Family international pass.

If you look on page 31 of the price guide, it'll give you the rates, then the countries are listed on the pages just after that.

Michael

[somniac]

Thank you.