How do I replace a broadband socket, and have it moved after recent flooding?

[DaxiLadie]

After a recent flooding the socket is flooded, and needs replacement and moving, I don’t currently have a broadband service as moved out. Would BT do this ? 

DL 

[WSH]

The master phone socket would be Openreach’s responsibility.  Openreach don’t deal directly with the public so, assuming you are a BT customer, you would need to phone it into customer support.  They will pass it on to Openreach.  If you are not a BT customer, you need to contact your ISP.

Any internal extension sockets are your responsibility.

[DaxiLadie]

Thanks, I don’t have a contact with anyone at present, I was with sky. 

[iniltous]

The OP  sates they don’t currently don’t have  a broadband service (and presumably no standalone telephone service either ) from BT , so this  has nothing to do with BT .

Openreach won’t be interested as it’s not a working ‘line’ , should you order service ( from whoever you choose to use , that’s probably not BT anyway )  , and assuming there is no Openreach FTTP available in your area , then the socket gets replaced or relocated as part of an installation or early life failure via whoever your chose as the service provider , them in effect them liaising with Openreach, but only when you have made an order for service, not before.

[DaxiLadie]

Thank you

[Jane2018]

May be just order a completely new service (and even fibre to the premises if that is available) as then everythnig will be installed again as it was when I mvoed from normal BT to fibre to the premises Community Fibre recently.