How does one get a free battery backup when applying for full fibre and digital voice?

[imjolly]

what does the EE coverage map show or even other providers .  any provider will do in the case of emergency call 

[Jane2018]

I would probably just not actively change anything in their situation at present even if it remains more expensive than otherwise might be the case. Better the devil you know as it were

[infobleep]

My parents don't need anything faster but my brother who lives with them and myself, when I'm working from my parents house, could do with something faster.

Also, there is an on-going issue where from time to time, the router losses the connection to the Internet and restarts.

No idea why it occurs. Never got to the bottom of it. Originally there was a line speed issue, which got fixed but this problem remained. Switching to a new service will get rid of that problem too.

[infobleep]

Regarding the EE maps and notices, it says this:

EE say this about 5G

You'll get weak coverage outdoors and no coverage indoors on your Samsung Galaxy S23 Ultra.

The maps shows outdoors only.

Not that my parents have a smartphone. 

For 4G and 2G they state this:

You'll get good coverage outdoors and varying levels of coverage indoors on your Samsung Galaxy S23 Ultra.

However, the map shows them to only be outdoors only.

On 3G it states:

You'll get no coverage indoors or outdoors on your Samsung Galaxy S23 Ultra.

I can't test this out however. This is what O2 say:

2G - Good indoors and outdoors.
3G - Good indoors and outdoors. Good for mobile broadband.
4G - Good indoors and outdoors. Good for mobile broadband.
4G calling - Good indoors and outdoors. Good for 4G calling.
5G - Patchy outdoor coverage for 5G

However. it is incorrect. There is next to often no coverage indoors for mobile data on 4G, even upstairs. Same applies to 2G and 3G. Not quite certain what 4G calling is as my parents don't have smart phones but calling is patching anyway, although better upstairs. 5G, what is that? 🤣

It is known by Ofcom that the coverage maps are not perfect but in most cases they claim they are accurate. The important word being most, which means in some cases, the maps will be wrong and this is one of those cases.

[infobleep]

Just an update to say 2 backup batteries and a digital voice phone arrived in the package. So despite not being able to get them it seems, unless OpenReach switch you over, they turned up at no extra cost.

The system clearly has lots of work to do to get this running more smoothly. I have yet another issue, which I will raise separately but still regarding the switch to full fibre under BT, which hasn't actually happened yet.

Good job this isn't required urgently.

[Jillity]

I applied for a free battery pack and  BT claimed they'd put it on order. I waited several weeks and then I received a new phone that I hadn't ordered. I told BT and they asked me to send it back. When I asked where my battery pack was they claimed they'd sent it.  Rubbish service. I never did get the battery pack.

[Alex_H]

Hi @Jillity,

I am sorry you did not receive your free battery backup, I understand that will be disappointing. From your previous posts I can see this originally happened a few years ago when there was some stock issues, I am sorry it never arrived.

Have you been back in touch recently, as if you meet the eligibility criteria and never received a battery back up, our team will be able to order one for you. The number to call us is 0330 1234 150 from any phone.

Alex

[Jillity]

Thank you Alex.