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How to send a text from a landline

I have a problem with my phone.  One of the ways of contacting BT is to send a text.  But how do I send a text on a landline?  The keys have both numbers and letters but no matter which buttons I press I always get numbers rather than letters.  What do I do?

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Message 2 of 2

Re: How to send a text from a landline

You need a compatible phone for a start, and then select text messaging

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